FAQs
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us at info@smokeyvale.com
575 Vanderbilt Avenue
Brooklyn, New York 11238 USA
347-240-1133
Tuesday - Saturday: 11am - 7pm EST
Sunday: 12pm - 6pm EST
Walk-in grooming appointments are available daily.
We'll do our best to act on changes sent to info@smokeyvale.com or via phone at 347-240-1133.
We are unable to make changes on any orders that have already been shipped. Customers are responsible for any change of address, package
intercept fees or loss of goods if an incorrect address has been entered at checkout.
If you missed out you can write to us at info@smokeyvale.com. There is always a chance that we will restock the product you’re interested in, or may be able to place custom orders. The best way to stay up to date on product deliveries and new arrivals is to sign up for our email newsletter and to follow us on Instagram.
Expedited 0lb–1lb | $6.9
Expedited 1lb–5lb | $9.9
Standard 0lb–5lb | $4.9
Standard 5lb–70lb | $19.90
We adhere to the tax laws of each state with online orders and will only do so if the purchaser legally resides in a state that requires the collection of taxes.
We do our best to pull, pack and ship orders within 24 hours of placement. In most cases orders received on weekends, holidays, and after noon EST will be processed and shipped the next business day. Please note that we do not ship to multiple addresses per order and that our shipping timelines may vary during high volume periods.
Yes we do via USPS.
Please note: international customers
are responsible for all duties, customs fees, and taxes on orders. We do not pre-pay duties, customs fees, and taxes. Customers are responsible for following all of their local requirements with the applicable local agencies.
For any international orders that are refused on delivery, we will
process a refund for all goods once they are received by Smokey Vale
less the original shipping fee plus a 10% restocking fee.
Orders are processed and shipped from our Brooklyn, New York store location.
Return Policy
You may return an item within 14 days of receipt for an exchange or store credit. Returned items must be in their original, unworn and unwashed condition, free of any stains, odors or defects and with all packaging and tags still intact and attached.
Return shipping costs are the responsibility of the customer. It is strongly recommended that all return packages are sent with proof of delivery and insurance. Exchanges and store credit will not be issued for returns that are damaged or lost in transit.
Undergarments, apothecary, candles, face masks and gift cards cannot be returned or exchanged.
Sale items are final and excluded from exchange or store credit.
Please send returns to:
Smokey Vale C/O Returns
575 Vanderbilt Avenue, Brooklyn, NY 11238 USA